Effective Date: 01 Jan, 2026

At nktvx.ai, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, browse our collections, or purchase our crystals and related products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, create an account, contact us, or subscribe to our updates, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers; we do not store card details)

b) Order & Transaction Information

  • Products purchased
  • Order history
  • Shipping and delivery details
  • Communication related to your order or inquiry

c) Technical & Usage Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery worldwide
  • Communicate with you regarding orders, inquiries, or support
  • Improve our website, products, and customer experience
  • Maintain records for inspection, authentication, and quality control
  • Send updates, promotions, or product news (only if you opt in)
  • Comply with legal and accounting requirements

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable core site functionality (shopping cart, checkout, login)
  • Analyze website traffic and performance
  • Remember your preferences

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. Payment Security

All payments are processed through secure, trusted third-party payment providers. We do not store or have access to your full payment card details. Transactions are encrypted and handled according to industry security standards.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share information only with:

  • Shipping and logistics partners (for order delivery)
  • Payment processors (to complete transactions)
  • Website and hosting service providers
  • Legal or regulatory authorities if required by law

All third parties are required to protect your data and use it only for the intended purpose.

6. International Data Transfers

As we offer worldwide shipping, your information may be processed or transferred outside your country of residence. We take appropriate measures to ensure your data remains protected in accordance with applicable privacy laws.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Object to or restrict certain data processing

To exercise your rights, please contact us using the details below.

9. Marketing Communications

If you subscribe to our emails, you may receive updates about new crystals, collections, or offers.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.